Frequently Asked Questions
Everything you need to know about your KROST experience, from shipping to our mission.
How long will it take for my order to arrive?
Standard domestic orders typically process within 2-3 business days and arrive within 5-7 business days. International shipping times vary by location but generally take 10-14 business days.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain limited-edition collaborations may be final sale.
How do I know which size to order?
Each product page features a detailed size guide. Most of our collections are designed with a modern, unisex fit. If you prefer an oversized look, we recommend sizing up.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay or Klarna.
Are your products sustainably made?
KROST is committed to conscious manufacturing. We prioritize high-quality fabrics and partner with ethical factories that ensure fair labor practices and reduced environmental impact.
Can I track my shipment?
Yes. Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.